Your account manager at Alpha International can help you set up the XML connection. You can find more information about the XML connection here.

The XML validator page gives you more information about the XML connection, including the technical specifications and the general instructions for the XML connection.

You can test these files with our ‘XML validator’, which you can find at http://www.alpha-international.nl/en/x-tend/xml-validator. The ‘XML validator’ checks your XML messages for syntax and structure and checks the content details for length and format. Once this validation has been successfully completed, you are ready for the next step in the process.

If the XML validation is successful, please contact Mr Arnold ten Oever, who will handle the setup. He will help you with your first e-order and run through the order with you to check that everything has been processed correctly.

If you keep to the required XML schemes, the version you have will work.

In the catalogue download, you can easily select the information you want and indicate the desired file format. You can also decide for yourself here how (and how often) you want to receive the pricefile.

You can use the data you get from the product feed to populate your own webshop with the product information for the brands you have chosen.

In the catalogue download, you can compile your own feed [file] based on EAN and OEM number, brand, stock, price, description, product type and your own product number.

If there are inaccuracies in the product feed or if you have any suggestions, please contact your account manager.

Contact your account manager for information on the costs and conditions.

E-invoicing was developed to replace the traditional paper invoice by a digital invoice. This enables you to check an invoice electronically and to book it in your own system.

Using e-invoicing reduces the environmental burden and saves on time and costs. You can read more about the benefits of e-invoicing here.

You can receive the digital invoice by e-mail or FTP, at the agreed frequency.

The invoice is available in .XML or PDF format.

We developed the supply selector to enable you to find supplies by brand, product number or product type quickly and easily. Implementing our supply selector on your own website is straightforward. You can read more about the Alpha International supply selector here.

Contact your account manager for information on the costs and conditions.

Een kernassortiment is een selectie van producten die speciaal zijn vastgesteld voor of door de klant. Wanneer u niet beschikt over een kernassortiment zal de pagina Mijn kernassortiment leeg zijn.

Interesse in een kernassortiment of wilt u uw kernassortiment wijzigen, neem dan contact op met uw accountmanager.

If you have received an item that you did not order, but is listed on the packing note, you can submit an RMA request by means of the online service form. You will receive an RMA number within one working day along with additional information on how to return the item.

If you have received an item not listed on the packing note and you decide to keep it, you can report this by sending an e-mail to: rma@alpha-international.eu. The Service Desk will ensure that a new invoice is sent for the item in question.
If you do not wish to keep the item, you may submit an RMA request via the online service form. You will receive an RMA number within one working day, along with additional information on how to return the item.

If you fail to receive an item, despite the fact that the item is listed on the packing note, please report this to the Service Desk within three working days. You can report missing items by sending an e-mail to rma@alpha-international.eu. The Service Desk will ask our European Distribution Centre to check the stocks and reply by e-mail within 2 working days.

You can search using one keyword or several. If you list the search terms one after the other separated by spaces, products will be shown that match all the keywords. Searches can be on the article description (multilingual), OEM number, item number, brand, UNSPSC description (item type) and EAN code.

For any of these issues or to submit suggestions, please contact your account manager.

Absolutely. You can define an alternate address in the order form.

You can indicate on the order form what date you would like your order to be delivered on.

You can see an overview of all your orders on your personal account page in the My orders menu. You can then use this screen to select the open orders, after which you can see the planned delivery date for each individual order.

As long as your order has not been processed, you can alter the delivery date. To do so, contact your account manager.

As long as your order has not been processed, you can modify your order. Contact your account manager.

The Service Desk traces non-deliverable shipments as far as possible and will contact you if necessary to make new arrangements for delivery. If there is any doubt about your shipment, you can always contact the Service Desk.

Telephone: +31 (0)24 3579 817
Fax: +31 (0)24 3579 821
Email: rma@alpha-international.eu

If your order has not been delivered within 48 hours, please contact the Service Desk. They will find out what the status of your order is.

No. If we ship part of your order in a second delivery, we will not charge shipping costs a second time.

If the shipment is damaged, we recommend that you refuse the shipment and clearly inform the haulier that you are refusing the shipment due to damage. If you decide to accept the shipment, you must report the damage on the consignment note. If the shipment is delivered by UPS, it is also important to retain the outer packaging in compliance with UPS’s claims procedure.

After receiving the goods, you have three working days in which to report the damage to the Service Desk, which you can do by means of the online service form. Once we have received the service form, you will receive a reply within one working day.

If the shipment is damaged, we recommend that you refuse the shipment and clearly inform the haulier that you are refusing the shipment due to damage. If you decide to accept the shipment, you must report the damage on the consignment note. If the shipment is delivered by UPS, it is also important to retain the outer packaging in compliance with UPS’s claim procedure.

After receiving the goods, you have three working days in which to report the damage to the Service Desk. You can do this using the online service form. Once we have received the service form, you will receive a reply within one working day.

A product's guarantee varies per supplier. For more information, contact the Service Desk.

If you receive a faulty product, fill in the online service form. After you have completed and returned the form, you will receive an RMA number from the Service Desk. For some brands, however, there is an exception. Consult the RMA conditions.

If you need to cancel your order, please contact your account manager. The order can be cancelled if it has not yet been. However, orders for items that have been ordered specially cannot be cancelled.

You can return virtually all products that you order from Alpha International by following the RMA procedure. You can find this procedure in the RMA terms and conditions, or you can use the online service form for that purpose.

To exchange your product, you first submit a return request by filling in the online service form. You can then order the correct products using your normal procedures. Unfortunately, for administrative reasons, items cannot be exchanged directly.

You can return your order by filling in the online service form and following the instructions that it gives for returning the product.

You can return the package to:
Alpha International
Bijsterhuizen 25-01
6604 LM Wijchen, NL

Please ensure that sufficient postage is paid on the package; packages with no postage paid and shipments to be paid on delivery will be rejected.

We aim to complete the returns procedure within 14 working days.

The invoice that you have received by e-mail or by post gives our full bank details. The precise terms and conditions of payment are also provided.

You can view your invoice on the My invoices page, which you can find on the website under your personal account page. You will have to log in to access this area of the website.

Once we have processed your order, an invoice will be created automatically. This invoice must be settled within the indicated payment term. This is not related to the delivery date for the goods ordered.

For information on a refund of overpayments, please contact our financial administration department. You can send an e-mail to creditcontrol@alpha-international.eu, or contact Ms Van Gemert at: +31 (0)24-3579943.

If case of changes to your bank details, please inform our financial administration department of these changes via creditcontrol@alpha-international.eu.

You can contact your account manager for your login details.

If you encounter any problems or inaccuracies when using our website, or if you have any suggestions, please contact your account manager.

You can indicate here that you would like to receive our newsletter.

You can indicate here that you would no longer like to received our newsletter. In addition, every newsletter that you get from us contains a link for unsubscribing. In other words, you can say that you want to stop receiving our newsletter at any time.

You can change a delivery address or add a new delivery address on your personal account page. If there are other personal details that you would like to change, please contact your account manager.

Your details will only be used for the ordering, delivery and payment processes. Of course, we will treat your details as strictly confidential.

Alpha International guarantees that your details will not made available to third parties who are not directly involved with the order, delivery and/or payment process.